Refund policy
Refund & Return Policy
Update 9/29/26
We want you and your pet to be happy with your purchase. If there is a problem with your order, please contact us and we'll do our best to make it right.
Returns
We accept return requests within 30 days of delivery. Standard returns should be unopened, unused, and in the same condition in which they were received. Proof of purchase may be required.
Before returning any item, please contact us at john@nsnorthtex.com. Depending on the circumstances, a physical return may not be necessary. If a return is required, we'll provide instructions and let you know how return shipping will be handled.
Items sent back without contacting us first may not be accepted.
Nature's Select Food
If a Nature's Select food isn't working well for your pet, please contact us within 30 days. Depending on the circumstances, we may be able to recommend another formula, arrange an exchange, or provide another appropriate solution.
Please contact us before returning or disposing of any product.
Damaged, Incorrect or Defective Orders
Please inspect your order when it arrives. If an item is damaged, defective, expired, missing, or you received the wrong item, contact us as soon as possible so we can evaluate the issue and make it right.
Photos of the product, packaging, lot number, or damage may be requested.
Non-Returnable Items
Gift cards and certain opened or used non-Nature's Select products, including treats, chews, supplements, and similar items, may not be eligible for return unless they are damaged, defective, expired, or incorrect.
Refunds
Once a refund is approved, it will be issued to the original payment method. Please allow additional time for your bank or credit card company to process and post the refund.
Other refund or return requests may be considered on a case-by-case basis.
Questions?
Contact us at john@nsnorthtex.com or 903-424-1179. We're happy to help.