Cancellation policy

Subscription & Cancellation Policy

Update 9/29/26

Subscriptions

When you purchase a subscription, you authorize recurring orders based on the delivery frequency you select. Your payment method will be stored securely and charged when each recurring order is processed.

You may manage your subscription at any time, including changing your delivery frequency, skipping or rescheduling an upcoming order, changing eligible products, or canceling future recurring orders.

Subscription changes or cancellations should be made before your next order is processed.

Orders That Have Already Processed

Once a recurring order has processed, it may already be in preparation for shipment and cannot always be canceled.

If an order processes that you no longer need, please contact us as soon as possible. Cancellation and refund requests for processed subscription orders will be handled on a case-by-case basis depending on the order's fulfillment status and circumstances.

Shipping or return costs may apply if an order has already shipped.

Managing Your Subscription

You can manage your subscription through your customer account or through the subscription management link provided in your subscription emails.

If you need assistance making a change, skipping an order, or canceling your subscription, please contact us. We're happy to help.

Questions?

Contact us at john@nsnorthtex.com or 903-424-1179.